support

Open the app, go to Browse, and pick the league you want. You will sign the club waiver once, fill in your details, and pay the registration fee. After that you are on a roster and your games appear on your schedule.

If you do not have a team, register as a free agent. We place free agents onto teams before the season starts and let you know which one. If we cannot place you, your fee comes back as club credit.

Pickup is a single drop-in night, no season and no team commitment. Pick the night you want in the app and take a spot. Spots are capped by the size of the venue, so a full night is genuinely full.

You can drop out up to one hour before kickoff and the money comes back as club credit. Inside that last hour the spot is yours whether you use it or not, because it is too late for anyone else to take it.

Membership is $30 a month and every pickup night is free while it is active. It is not a league fee, and it is not required to play anything.

More Club Pass Member perks are coming. When they land, they show up in the app without you doing anything.

In the app, go to Account, tap the settings gear, then Manage Club Pass. That opens our payment provider's billing page where you can cancel, change your card, or download past invoices.

Cancelling stops the next charge. You stay a Club Pass Member, with free pickup, until the end of the month you have already paid for.

Club credit is the normal answer. Money comes back onto your account and is applied automatically the next time you register for anything. It never expires.

Pickup nights you drop out of more than an hour ahead come back as credit without you asking. League fees come back as credit too. In exceptional circumstances we will refund to the card you paid with instead, so if something has gone genuinely wrong, ask.

Membership is billed monthly and is not prorated, so cancelling part way through a month keeps you a Club Pass Member until that month runs out.

If a night is cancelled by us, for weather or anything else, nobody pays for it.

Money we owe you, held on your account and applied automatically the next time you register for anything. It is not cash and we cannot pay it out to a card, but it never expires.

Sign in to the app with the email you registered with and scan the sign again. If it still will not go, a referee can check you in with the code on your Profile screen. Pickup nights and socials still scan that same code at the door.

The waiver is versioned. If we publish a new one, everybody re-signs, because the old signature only covers the old wording. It takes a few seconds and it only happens when the text actually changes.

We send a code to your email rather than asking for a password. If it has not arrived, check spam, then try again. Codes are single use and expire quickly, so use the newest one you were sent.

Still stuck, email us from the address you signed up with and we will look at the account.

Account, then Edit profile. Your name and photo are what teammates see on a roster. Your phone, address and emergency contact are only visible to club organisers.

Account, then Edit profile, then Delete my account at the bottom. Full detail of what that erases is on the delete your account page.

If you have a membership it is cancelled at the same time, so you do not need to do that separately.

Scores are reported by both teams and confirmed against each other. If the two disagree, an organiser settles it. Message us in the app, or email, with the league, the date and the two teams and we will fix the record.